Career Details

Program Manager-Electronics

Education/ Work Experience: Bachelorís Degree in Business Administration or relevant disciplines from an accredited university.
5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization. Experience in ICT related industry, either at an OEM or ODM level, would be beneficial. Understanding of ISO 9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus. Excellent people relationship skills Ė listening, questioning, negotiating, motivating, conflict & problem resolution. Work in a multi-cultural, dynamic and fast paced environment with diverse teams. A combination of education and Experience.

Responsibilities/Duties: Manages the customer relationship through regular and effective communication to provide proactive support and delivery of a high level of customer satisfaction. Develops and tracks the customer service level performance reporting and revenue/profit/loss on a daily/weekly and monthly reporting. Leads, identifies and works with Customer Teams to resolve all customer operational performance issues that impact the agreed KPIís, service level agreement or revenue and profit goals. Creates customer required reports utilizing system data. Manages regular reviews of program milestones and / or KPI (key performance indicator) measurements. Manages internal relationships to provide communication of customer requirements and implementation of customer program. Works closely with Production to deliver customer expectations and company profits. Performs and coordinates customer presentations, manages site visits at either customer or company locations as required, and maintains a professional image at all times. Prepares and runs account QBRís (Quarterly Business Reviews) presentations with our customers. Identifies new business opportunities by developing a complete and thorough knowledge of each customerís business model and collaborate with Sales & Marketing teams. Ensures internal/external awareness and alignment with senior management and cross functional groups (Production, Engineering, Supply Chain, IT, etc.) through effective communications, team interaction, and developing a collaborative account team environment. Assists other functions to achieve company-wide continuous improvement initiatives e.g. Efficiency, quality, TAT, customer satisfaction.

Salary: DOE
Location: Tamaulipas, MX

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